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• How can I contact customer support?

• What is F.I.R.S.T., an Adventure on Ooka Island?
• Where can I access my students' usernames and passwords?
• What activities will students encounter in F.I.R.S.T., an Adventure on Ooka Island?
• Is there a placement test?
• How do I activate my subscription?
• How do I set up classes and students in SDM?
• How do I register my students if I'm in a Clever School?
• How can I make changes and additions to classes and students?
• Does Ooka Island support English language learners (ELL)?
• How do I renew my school's subscription?

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• What are Ooka Island's system requirements?
• How do you change your avatar?
• Does Ooka Island require an internet connection?
• What is Ooka Mist?
• What order are the sounds taught in the Cave of Sounds?
• What is the rationale behind Ooka Island's leveling and organization?
• Why do the first 25 books have speech bubbles?
• What is the difference between phonological levels and book levels?
• Why is there only one voice for all book characters?
• I'm using Windows 7/8 and am unable to load Scholastic F.I.R.S.T.

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