Knowledge base | Ooka Island

Having issues with the Ooka Island app?

If the Ooka Island app is crashing or freezing, try these troubleshooting tips to resolve the issue.

  1. Log out and back Sign into your Ooka Island account
  2. Turn your device on and off again
  3. Un-install the Ooka Island app from your device
  4. Redownload the Ooka Island app (Here’s how) link

A stable and speedy WiFi connection is critical to ensure that Ooka Island runs smoothly on your device. Visit www.fast.com on your device to determine you wifi speed.

If you are still having trouble, please email support@ookaisland.com